Refund policy

Return & Exchange Policy

At Rangzay, your satisfaction is our priority. We offer a 15-day easy return and exchange policy on every order.

15-day returns
You may request a return or exchange within 15 days of receiving your order.

Return eligibility
To qualify for a return or exchange:
- The fabric must be unused, unwashed, and uncut.
- All original tags and packaging must be intact.
- The product must be returned in the same condition in which it was delivered.

Please note: unstitched fabric cannot be returned once it has been cut by a tailor. If you are unsure about the shade or the meterage, message us before you cut — we would rather answer a question than refuse a return.

Non-returnable
Returns or exchanges cannot be accepted if:
- The fabric has been cut, stitched, used, washed, or damaged after delivery.
- Original tags have been removed.
- The item is returned in a condition different from its original delivered state.

Damaged or incorrect orders
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos. We will review and arrange a replacement or exchange.

Refund & exchange process
Once the returned item reaches us and has been inspected, we will notify you of the outcome. Approved returns and exchanges are processed promptly.

Contact
WhatsApp: +92 325 7307000
Email: marketingnexttechsolutions@gmail.com