Refund policy

Return & Exchange Policy

At Rangzay, your satisfaction is our priority. We proudly offer a 7-Day Easy Return & Exchange policy for your peace of mind.

7-Day Easy Return

You may request a return or exchange within 7 days of receiving your order.

Return Eligibility

To qualify for a return or exchange:

• The item must be unused, unwashed, and unworn.
• All original tags and packaging must be intact.
• The product must be returned in the same condition as it was delivered.

Non-Returnable Items

Returns or exchanges will not be accepted if:

• The product has been used, washed, or damaged by the customer.
• Original tags have been removed.
• The item is returned in a condition different from its original delivered state.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. Our team will review the issue and arrange a replacement or exchange where applicable.

Refund & Exchange Process

Once the returned item is received and inspected, we will notify you of the approval status. Approved returns or exchanges will be processed promptly.

Thank you for shopping with Rangzay.